Privacy Policy
Last updated
05 August 2025
vBrief Ltd customer privacy policy
This privacy policy tells you what to expect us to do with your personal information.
Contact details
What information we collect, use, and why
Lawful bases and data protection rights
Where we get personal information from
How long we keep information
Who we share information with
Cookies and analytics
Sharing information outside the UK
How to complain
1. Contact details
Controller:
Contact Privacy Team for more information
Email:
Postal address:
vBrief Ltd
128 City Road, London EC1V 2NX, UK
2. What information we collect, use, and why
We collect or use the following information for service updates or marketing purposes:
Names and contact details
Marketing preferences
Records of consent, where appropriate
We collect or use the following personal information for dealing with queries, complaints or claims:
Names and contact details
Correspondence
When you submit a form (excluding for marketing purposes) on our website, your information is transmitted via our website hosting provider’s infrastructure for delivery to us. This processing may involve the temporary handling of your personal data by our website platform provider, acting under our instructions.
This site is intended for business users; we do not knowingly collect personal data from anyone under 18.
3. Lawful bases and data protection rights
Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.
Which lawful basis we rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:
Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. Read more about the right of access.
Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. Read more about the right to rectification.
Your right to erasure - You have the right to ask us to delete your personal information. Read more about the right to erasure.
Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. Read more about the right to restriction of processing.
Your right to object to processing - You have the right to object to the processing of your personal data. Read more about the right to object to processing.
Your right to object to direct marketing - You have an absolute right to object to direct marketing at any time. If you do so, we will stop sending you marketing emails.
Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. Read more about the right to data portability.
Your right to withdraw consent - When we use consent as our lawful basis you have the right to withdraw your consent at any time. Read more about the right to withdraw consent.
If you make a request, we must respond to you without undue delay and in any event within one month.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
Our lawful bases for the collection and use of your data
Our lawful bases for collecting or using personal information for service updates or marketing purposes are:
Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:
Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability.
We have a legitimate interest in responding to enquiries and demo requests, or requests for information about our Early Access Programme submitted through our website. Processing the enquirer’s contact details and the content of their message is necessary to provide the information they have asked for and to explore a potential business relationship. The data processed is minimal, limited to what the individual voluntarily supplies, and they would reasonably expect it to be used for this purpose. The privacy impact is low and individuals can object or request deletion at any time, so our interests are not overridden by theirs.
For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.
4. Where we get personal information from
Directly from you
5. How long we keep information
How long we keep your information
We store personal data only for as long as necessary to fulfil the purposes explained in this notice, after which we delete or anonymise it.
Enquiry and demo‑request correspondence – we keep emails and form submissions for up to 24 months after our last communication with you, unless you ask us to delete them sooner.
Newsletter‑marketing consent records – we keep proof of your consent while you remain subscribed. If you unsubscribe, we keep a minimal suppression record for a further 24 months to ensure we do not email you again by mistake.
Server logs and security back‑ups – automatically deleted within 30 days unless we need to investigate suspicious activity.
We review these retention periods at least once a year and update them if our processing activities change.
6. Who we share information with
Data processors
Squarespace Inc.
This data processor does the following activities for us: Website Hosting and form delivery infrastructure. When users submit forms on our site, the information is routed through Squarespace’s systems before being delivered to us. Squarespace acts as our processor under the UK GDPR and does not use this information for its own purposes. Squarespace may temporarily retain form data for technical reasons (e.g. in delivery logs or backups), but does not store or process this information long-term unless explicitly configured to do so. (US)
Plausible Insights OÜ
This data processor does the following activities for us: cookie-less web analytics (EEA)
Microsoft Ireland Operations Ltd.
This data processor does the following activities for us: Email Hosting (EU but data may be replicated to US servers)
Mailjet SAS
This data processor does the following activities for us: Email delivery and marketing platform (EEA)
Clever Cloud SAS
This data processor does the following activities for us: Hosting for marketing emails sign-up endpoint (UK)
Each provider listed above acts as our “processor” and is bound by a written data-processing agreement meeting Article 28 UK GDPR.
7. Cookies and analytics
We use Plausible Analytics , a privacy‑focused, cookie‑less analytics tool. Plausible gathers aggregated usage statistics (page views, referrers, country-level location) without storing cookies or any personally identifiable information. Plausible Analytics Because no cookies or other device identifiers are set, we are not required to display a cookie banner under PECR. Plausible Analytics
8. Sharing information outside the UK
Where necessary, our data processors may share personal information outside of the UK. When doing so, they comply with the UK GDPR, making sure appropriate safeguards are in place.
For further information or to obtain a copy of the appropriate safeguard for any of the transfers below, please contact us using the contact information provided above.
Organisation name: Squarespace Inc
Category of recipient: Website Hosting and form delivery platform
Country the personal information is sent to: United States
How the transfer complies with UK data protection law: Addendum to the EU Standard Contractual Clauses (SCCs)
Organisation name: Plausible Insights OÜ
Category of recipient: Web-analytics platform
Country the personal information is sent to: Germany / Finland (EEA)
How the transfer complies with UK data protection law: The country or sector has been assessed as providing adequate protection to data subjects (also known as Adequacy Regulations or UK data bridge)
Organisation name: Microsoft Ireland Operations Ltd
Category of recipient: Business Email Hosting
Country the personal information is sent to: United States (data can be replicated from EU DCs)
How the transfer complies with UK data protection law: Addendum to the EU Standard Contractual Clauses (SCCs)
Organisation name: Mailjet SAS
Category of recipient: Email delivery & marketing platform
Country the personal information is sent to: Germany / Belgium (EEA)
How the transfer complies with UK data protection law: The country or sector has been assessed as providing adequate protection to data subjects (also known as Adequacy Regulations or UK data bridge)
Organisation name: Clever Cloud SAS
Category of recipient: Platform-as-a-Service hosting
Country the personal information is sent to: United Kingdom (UK)
How the transfer complies with UK data protection law: The country or sector has been assessed as providing adequate protection (UK–EU adequacy)
9. How to complain
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s address:
Information Commissioner’s Office,
Wycliffe House, Water Lane, Wilmslow,
Cheshire, SK9 5AF
Helpline number: 0303 123 1113